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Siebel CRM

In today’s ever changing global financial scenario, with the right combination of Customer Relationship Management  tools, businesses can make much profit by efficiently serving customers. It is about connecting the customers to the  right people with right information without delay. Siebel CRM Solutions help organisations to better understand and  adapt to the needs of their customers. Siebel CRM is always in the top product list due to its functionality, flexibility  and suitability to both small and midsized businesses. It can easily integrate into the existing system.

INTRODUCTION TO SIEBEL EBUSINESS APPLICATIONS

USING THE SIEBEL CLIENT

ARCHITECTURE AND INSTALLATION

EXPLORING THE SIEBEL ARCHITECTURE

• The Siebel database
• The Siebel File System
• The Siebel Enterprise Server
• The Siebel Gateway Name Server
• The Siebel Server
• The web server
• The Siebel Web Server Extension
• The browser and the Siebel user interface

SERVER ADMINISTRATION

• Understanding servers, components, and parameters
• Using server management screens in the Siebel client
• Using the Administration - Server Configuration screen
• Using the Administration - Server Management screen

• Using command line tools for Siebel server management

ACCESS CONTROL

• Controlling access to Siebel Views
• Controlling access to Customer data
• Controlling access to Master data
• Controlling access to applets and views based on personalisation

ORGANISATION SET UP

• Creating an Organisation
• Authenticating Users
• User authentication concepts in Siebel CRM
• Database authentication
• Directory server authentication
• Web Single-Sign-On

EXPLORING SIEBEL APPLICATION

• Understanding Object Definitions behind A Siebel Application
• Using Siebel Tools to Examine Object Definitions
• Understanding the Siebel Data Model
• The Siebel Data Module

No. of classes        :   30
Prerequisites         :   No prerequisites
Awarding Body      :  Siebel
Batch Timings        :  Any time as per student convenience  
Regular batches     :  Monday to Friday (1 hr 30 min per class)
Weekend batches   : Saturday and Sunday (5 hrs 30 min per week)

SAP CRM

SAP’s Customer Relationship Management software, enables businesses to become more integrated and more efficient, with instant access to critical real-time information, thus allowing small, mid-size, and enterprise customers to make competitive edge decisions. SAP provides CRM software for the following business areas: Marketing, Sales, Service, E-commerce, Interaction center operations and management, and Channel Management.

• What is CRM?
• CRM evaluation Criteria
• Business Overview of mySAP CRM
• Enterprise CRM Suites Scorecard Summary: SAP
• SAP CRM Customers Report  
• mySAP Customer Relationship Management
• Customer Relationship Management with mySAP.com
• mySAP.com's CRM Architecture
• Overview of CRM market
• Integrating CRM Applications with Enterprise
• Analytical Customer Relationship Management
• How To Select A CRM Software Vendor?
• CRM Software Vendors' Evaluation
• Build The Right Business Case For CRM
• CRM in SMBs: Three Key Decision Drivers

No. of classes        :   30
Prerequisites         :   No prerequisites
Awarding Body      :  SAP Corporation
Batch Timings        :  Any time as per student convenience  
Regular batches     :  Monday to Friday (1 hr 30 min per class)
Weekend batches   : Saturday and Sunday (5 hrs 30 min per week)